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Running sales meetings in line with the ABPI Code of
Practice
Running sales meetings in line with
the ABPI Code of Practice (Published 02 April 2004)
The main requirement
for company organised or sponsored meetings is that they must be primarily
educational activities, rather than social events. Hospitality can be provided,
but it must comply with Code requirements in relation to cost, form and
appropriateness to the occasion and to the attendees. The principle is that
there should be no suggestion that doctors are being wined and
dined by pharmaceutical companies and hence being unduly influenced in
favour of their products.
The Code requires that all companies have a
written policy on meetings and hospitality, which should be provided to
representatives. You should consider all of the following in conjunction with
your companys policy.
Arrangements
The first
point to consider when organising a meeting is that it must have clear
educational content. Educational content can be judged in terms of
its quality, quantity and relevance to the attendees. CDP approval is good
evidence of acceptable educational content but promotional presentations can
also be considered, in this sense, as educational
The next
step is, that whatever the educational content, this must be, and
must be seen to be, the main purpose of the meeting. It obviously follows that
hospitality therefore must be secondary. In getting the right balance between
education and hospitality, you need to consider the time spent on each and the
attractiveness of each. The attractiveness of the education will be
determined by such things as the topic and the speaker(s); the attractiveness
of the hospitality will be determined by such things as the venue and the
perceived cost.
The impression is just as important in this as the
reality so it is important that all material associated with the meeting e.g.
invitation, programme, poster etc should focus primarily on the educational
component, rather than on the hospitality.
Meetings should only be
attended by health professionals and administrative staff for whom the
educational content is relevant. Accompanying persons should not normally be
invited to attend meetings, but it they do attend, all costs must be paid for
by the persons they are accompanying.
The venue for a meeting must be
professional and appropriate to the occasion. The educational part of the
meeting should always be held in private. This means a private room in a
restaurant, unless the restaurant has been booked exclusively for the meeting.
You must be able to justify all the arrangements - is it really necessary for
everyone to travel the distance involved?
Similarly, hospitality must
be appropriate to the occasion e.g. a simple sandwich lunch with a product
presentation to a GP practice, a buffet meal following an evening presentation
by an external speaker. Hospitality must also be appropriate to the attendees,
and the Code defines this as no more than the attendees would be expected to
pay for themselves. Finally, hospitality must be justified by the arrangements
for the meeting e.g. is an overnight stay essential, or could the meeting be
reorganised to be completed in the same day?
Any activities offered as
part of the meeting must be professional. This rules out any
sporting activity, either as a participant or as a spectator. Casino evenings
and wine tastings are also considered unprofessional.
Meeting
materials
All materials associated with the organisation or
content of a company meeting must comply with the Code e.g. invitation,
programme, poster. This applies whether these are produced by you, or by third
parties, such as an external chairman. It is strongly recommended that all
meetings, however small or informal, should be documented in some way e.g. an
invitation, a brief agenda.
All meeting materials must clearly state
that your company has sponsored the meeting - this applies whether the meeting
is promotional or educational - and, if the materials mention a product, P.I.
should be included.
Promotional stand
You can only
have a stand at a meeting which complies fully with the Code. This applies even
if you are not directly responsible for the organisation of the meeting. Make
sure you have permission from the venue for the stand and that you use only
approved promotional material. Be particularly careful if you are making
samples available from the stand - ensure that signed requests are always
obtained and that samples are never left unattended.
Presentations
Any presentation you make must comply with the
Code. You should therefore only use material which has been provided to you by
your company as this will have been approved and certified to ensure that it
complies with the Code. Follow instructions about providing Prescribing
Information which usually will mean that you have to have copies of P.I.
available at the meeting for any product you are promoting.
Technically, your company is responsible not only for your presentations, but
also for presentations by external speakers. It is not usually possible to have
a speakers presentation approved before a meeting, and speakers are
entitled to express their own opinions, but you should be aware if it is likely
that the speaker will not stay within the Code. You cannot select a speaker
just because he is a supporter of your product, unless his support can be
substantiated by data.
Acceptable Payments
- Meal(s) for attendees as justified by the programme
- Travel costs for attendees, if the meeting takes place
outside their normal working area.
- Accommodation for attendees, if justified by programme
- Honoraria to speakers, meals and accommodation if
justified by programme.
Unacceptable Payments
- Travel costs for local meetings
- Accommodation for local meetings
- Any payment in lieu of hospitality
- Any payment to doctors or groups of doctors for rental
of rooms.
- Sporting activities
- Any costs related to accompanying persons
Finally, always
remember that it is the impression which is all important - arrangements which
appear unacceptable will be considered in breach of the Code, even if the
actual arrangements are reasonable.
Sources of information
ABPI - Association of the British Pharmaceutical Industry, the
industry trade association. www.abpi.org.uk
PMCPA - Prescription Medicines
Code of Practice Authority, the independent body within the ABPI which
administers the Code. See
www.abpi.org.uk/links/assoc/pmcpa.asp - note a copy of the
current Code is available to download in pdf format.
Code of Practice
Review - published quarterly by the PMCPA and made widely and publicly
available. It contains full details of all complaints and rulings, naming
companies involved but not individuals. Copies of the latest issue are freely
available by contacting the PMCPA directly.
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The
Author:
Joan Barnard, Medical Consultant, provides guidance and
training on the Code.
She is the author of The Code in Practice, for
Head Office staff, and The Code in the Field, a practical guide to the
Code for medical representatives. These books are available for a small cost by
contacting Joan directly.
Contact details:
Telephone 0208 341 2963 Email
barnardjo@aol.com |
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